We are here to provide technical support to the students and tutors who use our educational app. Whether you are a student having trouble using the app's features or a tutor facing technical challenges, we are ready to help.
The technical support policy aims to provide a satisfying experience for users and help them resolve technical issues they may encounter while using the private tutoring app.
Support channels
Live chat within the app and website:
The app offers a live chat feature where you can interact directly with the technical support team. You can ask questions, share the technical issues you are facing, and get quick responses from the support team.
Frequently asked questions:
An FAQ section is provided within the app containing a collection of recurring questions and answers about the technology and how to use the app. You can consult this section for answers to common questions before contacting the support team.
Working hours and expected support response times
Live chat:
Immediate, or within a few minutes during working hours, every day of the week from 8:00 AM to 1:00 AM.
Frequently asked questions:
Instant access to self-help resources, available around the clock, every day of the week.
Technical support services
The value of technical support in our app lies in providing a smooth, satisfying experience for users and ensuring the app is used efficiently and effectively. Our technical support includes a range of services, among them:
- Help using the app: support is provided to help users understand and use the app's various features. Users can ask questions about how to sign in, create a profile, book a lesson, or carry out any other task or function within the app.
- Resolving technical issues: support is provided to help users resolve technical problems they may encounter while using the app, such as loading issues, inability to access certain content, or any other technical problem. The technical support team diagnoses the issue and provides users with the necessary solutions.
- App updates and maintenance: technical support covers app updates and maintenance, ensuring the app runs smoothly and effectively and delivering the updates needed to improve performance and fix any technical defects.
- Account and data recovery: if an account or personal data is lost, the technical support team helps recover it. Users can contact the support team and provide the information needed to restore their account or retrieve lost data.
- General inquiries and guidance: the technical support team answers general questions about the app and provides users with the guidance they need. Users can ask any question about the app's features or how to use it effectively.